Privacy Policy

Last updated: August 9, 2026

Citadel Estate Group LLC, doing business as Citadel Tile Services ("Citadel Tile Services," "we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://www.citadeltileservices.com/ or use our estimate-request and client-portal links.

Information We Collect

Information you provide

When you contact us or request an estimate, you may provide:

  • Name and contact information, including email address and phone number

  • Company name and property address

  • Project details, service needs, and messages

  • Photos or other information you choose to submit about a project

  • Information you provide when communicating with us by email or phone

Please do not submit sensitive personal information, financial-account information, passwords, Social Security numbers, or other information that is not needed to discuss your project.

Information collected automatically

When you visit the website, Squarespace and analytics tools may automatically collect technical and usage information, such as browser type, device type, approximate location, referring website, pages viewed, general interaction data, and timestamps. This information helps us understand site performance and improve the customer experience.

How We Use Information

We may use information to:

  • Respond to questions and estimate requests

  • Review project details and photos

  • Communicate about requested services, scheduling, and next steps

  • Provide, coordinate, and document services

  • Maintain and improve the website and customer experience

  • Understand website traffic and performance

  • Prevent fraud, misuse, spam, and security issues

  • Comply with legal obligations and protect our rights

  • Send promotional communications when permitted and when you have provided any consent required by law

Forms and Service Providers

Estimate requests and client-portal activity may be handled through Jobber. The website is hosted and operated through Squarespace. We also use Google Analytics to understand website traffic and performance, and business email and productivity services to communicate and manage business records.

These providers may process information on our behalf to provide their services. Their own privacy policies and terms may also apply when you use their platforms. We do not control the privacy practices of third-party websites or services.

Google Analytics

We use Google Analytics, currently associated with measurement ID G-BBHQ7CDH1W, to measure website traffic and usage. Google Analytics may use first-party cookies or similar technologies and may collect information such as browser and device information, session statistics, approximate geolocation, and website interactions.

We do not intentionally send your name, email address, phone number, project message, or other direct identifying information to Google Analytics. We use analytics information for reporting and site improvement, not to identify individual visitors.

You can manage or delete cookies through your browser settings. Squarespace may also provide cookie-consent controls depending on the settings enabled for this website.

How We Share Information

We may share information:

  • With Squarespace, Jobber, Google Analytics, email providers, and other vendors that help us operate the website and business

  • With contractors or professional advisors when reasonably necessary to provide services or operate the business

  • When required by law, legal process, or a valid government request

  • To protect the rights, safety, property, and security of Citadel Tile Services, our customers, or others

  • In connection with a business transfer, such as a merger, sale, or restructuring

We do not sell or rent your personal information.

Marketing Communications

We may send service-related communications about a request or project. If you separately opt in to promotional email or text messages, you may opt out at any time by following the unsubscribe instructions, replying with an opt-out request, or contacting us directly. Opting out of promotional communications does not prevent us from sending necessary service-related messages.

Data Retention

We retain information for as long as reasonably necessary to respond to requests, provide services, maintain business and tax records, resolve disputes, enforce agreements, meet legal obligations, and protect our business. When information is no longer reasonably needed, we take reasonable steps to securely delete it or make it no longer personally identifiable, subject to applicable legal and operational requirements.

Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle. No website, email system, online form, or method of transmission is completely secure, so we cannot guarantee absolute security.

Your Choices and Requests

You may contact us to:

  • Ask what personal information we may have about you

  • Request correction of inaccurate information

  • Request deletion of information, subject to legal or legitimate business reasons for retaining it

  • opt out of promotional communications

  • Ask questions about this Privacy Policy or our information practices

We may need to verify your identity before completing a request. Rights and available choices can vary depending on where you live and applicable law.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and delete it when appropriate.

Third-Party Links

Our website may link to Jobber, Citadel Estate Group, Google services, or other third-party websites. We are not responsible for the content, security, or privacy practices of those third parties. Review their policies before submitting information through their websites.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date above. The revised policy becomes effective when posted to this page.

Contact Us

For privacy questions or requests, contact:

Citadel Estate Group LLC‍ ‍

Doing business as Citadel Tile Services‍ ‍

Email: info@citadeltileservices.com‍ ‍

Phone: (630) 534-0898

Serving Downers Grove and the surrounding Chicagoland area