Terms of Service
Last updated: August 9, 2026
These Terms of Service explain the basic terms that apply when you use https://www.citadeltileservices.com/, submit an estimate request, contact us through the website, or use links connected to Citadel Tile Services.
Citadel Tile Services is operated by Citadel Estate Group LLC, doing business as Citadel Tile Services. In these terms, "Citadel Tile Services," "we," "us," and "our" refer to Citadel Estate Group LLC d/b/a Citadel Tile Services.
By using this website, you agree to these Terms of Service. If you do not agree, please do not use the website.
Website Use
This website is provided so visitors can learn about Citadel Tile Services, view service information, see examples of work, contact the business, access the client portal, and request estimates.
You agree not to misuse the website, submit false or misleading information, interfere with the website, attempt unauthorized access, copy website materials without permission, or use the website for spam, unlawful activity, or abusive behavior.
Estimate Requests
Submitting an estimate request does not automatically create a service agreement, appointment, or obligation for Citadel Tile Services to perform work.
Estimate requests are reviewed based on the information provided, photos submitted, property conditions, service needs, location, scheduling availability, and any follow-up communication. Photos and written descriptions can help us understand a project, but they may not show every condition that affects the final scope of work.
Any final service scope, pricing, deposit requirement, payment timing, warranty, or special condition should be confirmed in a written estimate, invoice, message, or other project communication.
Services
Citadel Tile Services may provide tile and grout cleaning, shower care, regrouting, grout repair, caulking, sealing, colorsealing, tile repair, tile installation, backsplash services, and related tile maintenance or restoration services.
Service availability depends on the condition of the property, the condition of the existing tile, grout, caulk, substrate, and surrounding surfaces, material availability, safe access, scheduling availability, and whether the requested work is practical for the space.
We may recommend a different service if the requested service is not the right fit for the condition of the tile, grout, caulk, or surrounding area.
No Guarantee of Exact Results
Tile, grout, caulk, sealers, and surrounding surfaces can vary widely based on age, previous installation, previous repairs, moisture exposure, staining, movement, cleaning history, material type, and hidden conditions.
We work to provide professional recommendations and quality service, but we do not guarantee that every stain can be removed, every color can be perfectly matched, every repair will be invisible, or every existing surface can be restored to a like-new condition unless a specific written agreement says otherwise.
Color, texture, sheen, grout shade, tile replacement match, caulk finish, stain removal, and repair blending may vary based on the existing materials and site conditions.
Payments, Deposits, and Invoices
Deposits may be required depending on the project, materials, scheduling needs, or scope of work.
Payment timing may vary depending on the scope of work. For many residential jobs, payment may be due when the work is completed. Commercial jobs, larger projects, recurring work, property-management work, or other agreed arrangements may have different payment timing.
The specific payment terms for a project should be stated in the estimate, invoice, written communication, or other project agreement.
Cancellations and Rescheduling
If you need to cancel or reschedule, please contact us as soon as possible. We understand that schedules change, and early notice helps us adjust our schedule and serve other customers.
Repeated cancellations, lack of access, unsafe working conditions, or unavailable project areas may require rescheduling or may affect whether we can complete the work as planned.
Customer Responsibilities
Customers are responsible for providing accurate contact information, accurate project information, safe and reasonable access to the work area, and any necessary approvals to perform work at the property.
Depending on the project, customers may need to provide access to water, electricity, parking, building access, elevators, management offices, keys, entry codes, or other property requirements.
Customers should remove personal items, fragile items, valuables, and unnecessary obstacles from the work area before service begins unless other arrangements are made.
Service Area
Citadel Tile Services serves Downers Grove and the surrounding Chicagoland area. Service outside the normal service area may be limited, unavailable, or subject to different availability, pricing, minimums, travel considerations, or scheduling requirements.
Photos and Project Information
Customers may submit photos, videos, descriptions, and other project information to help us evaluate service needs.
Project photos help us provide better recommendations, but they do not replace an in-person review when one is needed.
We will not use customer project photos publicly for portfolio, website, social media, advertising, or marketing purposes without permission.
Third-Party Tools and Links
This website may link to third-party services, including Jobber for estimate requests, client portal access, scheduling, invoices, or customer communication. The website is hosted through Squarespace. Other tools, such as email, analytics, or business software, may also support website and business operations.
Third-party websites and services have their own terms, privacy policies, and practices. We are not responsible for the content, security, availability, or privacy practices of third-party services.
Website Content and Intellectual Property
The text, photos, graphics, logos, design elements, service descriptions, and other content on this website belong to Citadel Tile Services, Citadel Estate Group LLC, or their respective owners unless otherwise stated.
You may view the website for personal or business evaluation purposes, but you may not copy, reproduce, reuse, modify, publish, or distribute website content without permission.
Reviews and Testimonials
Any reviews, testimonials, or project examples shown on the website or in marketing should reflect honest customer experiences or real project information.
We do not knowingly use fake reviews or misleading testimonials. Individual experiences may vary, and examples of past work do not guarantee identical results for every project.
Warranty and Service Concerns
Citadel Tile Services may offer service-specific warranty terms or workmanship expectations depending on the type of work performed. Because each service is different, warranty terms are not one-size-fits-all.
Any warranty, service guarantee, callback policy, or workmanship coverage must be stated in the written estimate, invoice, project communication, or service-specific policy for that work.
If you have a concern after service is completed, contact us as soon as possible so we can review the issue and determine the appropriate next step.
Limitation of Website Liability
The website is provided for general information and customer communication. While we try to keep the website accurate and current, website content may not include every service detail, limitation, condition, or project requirement.
We are not responsible for website interruptions, technical issues, third-party platform issues, or decisions made solely from website content without a project-specific review or written estimate.
Privacy
Your use of the website and submission of information are also governed by our Privacy Policy. Please review the Privacy Policy to understand how information may be collected, used, shared, and protected.
Changes to These Terms
We may update these Terms of Service from time to time. When we do, we will update the "Last updated" date above. Updated terms become effective when posted on this page.
Contact Us
For questions about these Terms of Service, contact:
Citadel Estate Group LLC
Doing business as Citadel Tile Services
Email: info@citadeltileservices.com
Phone: (630) 534-0898
Serving Downers Grove and the surrounding Chicagoland area